Funeralcast FAQ

How do I book a service?

Visit our "Book" page and complete the simple booking request form or call us on 02 89113348..

How much is a standard service?

A funeralcast service costs $480 (GST inclusive). This can be paid online via credit card, over the phone or by credit card, direct transfer or cheque. For our full service overview, please click here (INSERT service overview link)

Can we make the service password protected?

Yes, we do have a facility to add a password to a service. Please tick the password protection box when you complete the booking confirmation.

How do I submit a DVD/slideshow for viewing?

The DVD/Slideshow will need to be given to the concierge at the chapel prior to the service for testing. During the service the online audience will see the DVD at the same time as the audience on site. If you need help producing a tribute piece, or would like one professionally made, please call us and one of our video production team members will call you back to go through your requirements

Can you broadcast a service from anywhere?

At the moment, the service is only available at our dedicated fitted out sites. The number of fitted out funeralcast sites is growing quickly, however at the moment we are predominantly Sydney based. For a full list of sites please visit our "service overview" page in the "About" section of the website.

How much notice do I need to give to book a service?

A funeralcast service can be arranged with as little as 24 hours notice or 1 business day.Please visit our "book" page or call us on 0419 214 984 to arrange a booking.

Can I get a copy of the service on a DVD?

You can request a DVD copy of the service through your Funeral Director or the Crematorium staff.

What will people see in the internet version?

People watching online will see the service as if they were in the room. We have a couple of cameras at each site to make sure we capture the whole event. For the majority of the service the camera will focus on the person speaking from the lecturn and we also have the ability to show the viewing audience the people in the congregation and any slideshows/DVD tributes played throughout the service.

How do people log on?

At the time of booking a unique weblink is generated for you to circulate to family and friends. Simply click on the link and the dedicated web page will open up and the video will start to play/stream automatically 10 mins prior to the scheduled start time of the service. If you can’t find the link don’t panic. You can visit our “view” page and search for your funeral service by name or date – then click on the link to the dedicated webpage. If your service is password protected you will be prompted for it before the video starts playing. If you have any trouble, our technical support team will be available.

Can the people viewing online see a slide show or DVD that we play at the service?

Yes – People on line can see a slideshow/DVD playing at the same time as the people at the service. The slideshow/DVD will play in the same video player screen as the rest of the funeralcast.

Will it work on mac and PC?

Yes - A funeralcast service can play on a mac or PC as long as flash player is installed. Please visit our "test" page in the "view" section of our website to help you determine if you have flash installed on your computer already. If you do not have flash follow the simple links to get the free download of flash player.

Can we watch it later rather than at the actual time of the service?

Yes - All funeralcast services are recorded for archive purposes and as a back up whilst the live stream is taking place. A copy of the service will be available on line within 48 hours of the conclusion of the service./p>

What happens if we miss the start of the service?

If you join the service after it has started the video will still play automatically and will play from wherever the service is up to (just like when you switch on the TV). If you want to view from the start, you will have to wait for the archived version to be available on line, which will happen within 48 hours after the service.

Can people watch from overseas or only from Australia?

People can watch from anywhere where they have internet connection.

Who can help if we have viewing problems during the service?

Funeralcast has a team of support staff available to help between office hours of 9:00am and 5:30pm daily and during any services outside these hours. The support staff will help talk you through any technical difficulties you may have.

How many people can log on at once?

Funeralcast is run on dedicated video streaming servers and can handle up to a couple of thousand simultaneous views.

Do I need to install anything on my computer?

No specialist software is required to be downloaded to view a funeralcast service. The video will play automatically when the page loads and the service has started if flash media player is installed on the computer. 90% of computers these days will have flash installed already so you will not need to do anything. Please visit our "test" page in the "view" section of our website to help you determine if you have flash installed on your computer already. If you do not have flash follow the simple links to get the free download of flash player.

Will it work on Mac and PC?

Yes - A funeralcast service can play on a mac or PC as long as flash player is installed. Please visit our "test" page in the "view" section of our website to help you determine if you have flash installed on your computer already. If you do not have flash follow the simple links to get the free download of flash player.

How fast does my connection need to be?

Watching the funeralcast service requires a minimum speed of 256kbps. For optimal viewing it is recommended that you watch from a fixed broadband connection rather than a wireless connection. Please visit our “test” page in the “view” section of our website if you would like to see what the quality will be like on your current internet connection.

Can you broadcast a service from anywhere?

At the moment, the service is only available at our dedicated fitted out sites. The number of fitted out funeralcast sites is growing quickly, however at the moment we are predominantly Sydney based. For a full list of sites please visit our “service overview” page.

How do I submit a DVD/slideshow for viewing?

The DVD/Slideshow will need to be given to the concierge at the chapel prior to the service for testing. During the service the online audience will see the DVD at the same time as the audience on site. If you need help producing a tribute piece, or would like one professionally made, please call us and one of our video production team members will call you back to go through your requirements.

How can I make the service password protected?

Please tick the password protection box when you complete the booking confirmation or call us on 0419 214 984.